← Elritz.
Cancellation & refund policy
Plain English, no fine print games. If something goes sideways, call us at 929-525-6611 — we'd rather fix a trip than charge for one that didn't happen.
Cancelling a sedan or SUV
- Free cancellation up to 3 hours before pickup — full refund.
- Inside 3 hours: 50% of the quoted fare.
- Once the chauffeur is dispatched or on location: full fare.
Cancelling a Sprinter, limo or coach
- Free cancellation up to 48 hours before pickup — full refund.
- 24–48 hours: 50% of the quoted fare.
- Inside 24 hours: full fare, since the vehicle and chauffeur are held for you.
Wait time
- Curbside pickups include 15 minutes of free wait time.
- Airport arrivals include 60 minutes free from the moment the flight lands.
- After that, wait time bills in 15-minute blocks at the hourly rate for your vehicle.
No-shows
- If we can't reach you 30 minutes past pickup and the chauffeur is on location, the trip bills in full.
- Call or WhatsApp 929-525-6611 before that window and we'll always try to reschedule instead.
What you pay — nothing hidden
- Every quote and invoice is itemized: base fare, extra stops, wait time, tolls, parking, gratuity and tax.
- We never add a fuel surcharge, booking fee or service fee after the fact.
- If the trip changes on the day, we re-quote in writing before we bill you.
Refunds
- Card refunds are issued back to the original card within 1 business day.
- Banks usually post them within 5–10 business days.
- Zelle and ACH refunds go back to the sending account within 2 business days.
Questions about a specific trip? Have your job number ready.